Terms & Conditions

Cancellation Policy
Once an order is placed if you decide to cancel it there will be a 20% restocking fee. If an incorrect address is entered and the package is undeliverable the customer will be responsible for all shipping fees. If the package is shipped back to us and the customer does not want to pay additional shipping fees to have the package sent back out, a 20% restocking fee will apply before a refund is issued. We DO NOT change anything with your shipping address. Once the order is submitted a label is automatically generated. Please DOUBLE and TRIPLE check your shipping address to prevent your package from being "undeliverable". If your package is undeliverable we are not responsible for lost or stolen packages. Once the undeliverable package is received on our end (if received) you will be notified and asked for the correct address. At this time postage will be due to reship. If we do not receive your package do to a "reroute" from the postal service we are not responsible for the lost or stolen items.
If you ordered the wrong merchandise and realized it after checkout contact us immediately. Our shipping hours are not the same as our customer service hours so there is a good possibility it could ship before the correction is made. We are not responsible for incorrect orders/addresses. If we do still have your order when contacted we can exchange the incorrect merchandise to the correct merchandise. If we have it in stock. If not we can exchange for another item. If you decide to remove merchandise entirely before package is shipped a 20% restocking fee will apply.

Condition Of Use
We advise our customers to never leave a young child unsupervised while using our products. Our products contain small components and could potentially become a choking hazard. All Lulla-Baby products are for use at your own risk. By placing an order you agree that Lulla-Baby accepts no liability for use, misuse, or lack of supervision while using our products. All products must be hand washed. If a product is received and defective you have 48 hours to notify us. Once a product is worn we are not responsible for any damage that might have occurred once worn.

Coupon Codes
If given a personal coupon or discount code it must be used within 30 days of the date given or the coupon/discount will automatically expire. All promotions are non stackable unless you have a store credit.
If given a coupon code for a sale, the coupon must be entered at time of checkout. Please make sure after entering the coupon to hit the refresh button. This will recalculate and take the discount off for you automatically. We WILL NOT REFUND your account if the code was not entered at the time of purchase. WE WILL NOT issue a coupon code for a future purchase if you forgot to enter the code at checkout. The discount can only be applied at the time of checkout and cannot be combined with any other offers. If you are having problems with a code at check out please contact customer service before processing your order. Remember coupons do expire, usually within 24 to 72 hours depending on the sale we are running.

Discounted Items/Clearance Items
Clearance items, discounted items, Holiday Items, Grab Bags and Hot Deals are non returnable and non refundable. All items will be discontinued and are a final sale, no exceptions will be Missing Items made.

Garment Care
Hand wash cold individually, lay flat to dry. We are not responsible for damaged items during washing, after washing or drying.

We are not responsible for lost or stolen packages.

Missing Items
If for any reason you are missing an item/items in your order you must notify us within 48 hours of receiving. Please email us at Thank you

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lulla-Baby reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Lulla-Baby signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Prices are subject to change
Disclaimer: Prices and availability subject to change without notice. If a special, sale, or clearance is being ran we will not credit you for a future order placed. No exceptions will be made.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Shipping Information
Most orders received before 2PM/EST will ship the same day/next day, provided the product ordered is in stock. Most orders received after 3PM/EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.
All packages will be sent using United States Postal Service. We are not responsible for lost or stolen packages.

Most orders take approximately 24 hours to process, and ship within 24 to 48 hours after processing.

Please note this is processing time only and shipping time will need to be added on to this time. However during busy times (Holidays and or big sales/promotions) processing time will increase to 3-4 business days to process.

If you have any questions or concerns about shipping please feel free to contact us.

We are not responsible for any lost, stolen, damaged or tampered with packages. If you are having trouble locating your package please contact the carrier you chose first to track it. We will not replace lost or stolen packages. We provide delivery confirmation but do not provide insurance on packages.

Once an order is shipped, if you would like to return merchandise for a store credit/exchange you are responsible for the shipping costs both ways (Unless it was an error on our part)

When shipping to an address provided by the customer, if the package is undeliverable and gets sent back to us, the customer is responsible for all shipping fees.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Wrong Address Entered At Checkout
We are not responsible for the addresses entered at checkout. Please double check your address before submitting your order. If your order is submitted and the wrong address was processed please contact us immediately