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FAQs

Frequently Asked Questions
How long does it take for my order to ship?
It usually takes 1-2 business days for us to process and ship your order. During busy season please allow 2-4 business days to process and ship. Once an order is processed it ships through USPS. It takes approximately 1-3 business days to receive once shipped. During the Holiday season please allow an additional day or two. Once placing an order you can expect it to arrive within 5-6 business days.

How do I return or exchange an item once received?
Here at Lulla-Baby we want you to be 100% satisfied with your purchase. If you are not completely satisfied with your purchase please make sure to take the following steps:
1. Call or email customer service.
2. Items must not be worn, used or tampered with and placed in original packing.  If items are in less then perfect condition the items will be sent back at the customers expense.
3. You may return your merchandise for store credit within 5 days of delivery as long as it's not a Holiday or Clearance item.
4. If you chose a size of clothing and it is to big or to small and you would like to exchange please call or email. The customer is responsible for shipping costs both ways. We do our best to give you a "guideline" size chart. Everything is hand made and varies from outfit to outfit so please ask for measurements ahead of time.
5.  We are not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. Make sure you are provided with a tracking number or delivery confirmation and keep this for your records.
6. All Holiday items and discontinued/clearance items are a final sale and can not be exchanged no exceptions.
7. Once an order is shipped, if you would like to return merchandise for a store credit/exchange you are responsible for the shipping costs both ways (Unless it was an error on our part) When returning if we receive your package and you do not want to pay the funds to have it shipped back a 20% restocking fee will apply before a refund is issued. The refund will not include shipping costs.
8. If an incorrect address is entered and the package is undeliverable the customer will be responsible for all shipping fees. If the package is shipped back to us and the customer does not want to pay additional shipping fees to have the package sent back out, a 20% restocking fee will apply before a refund is issued.

If you ordered the wrong merchandise and realized it after checkout contact us immediately. Our shipping hours are not the same as our customer service hours so there is a good possibility it could ship before the correction is made. We are not responsible for incorrect orders. If we do still have your order when contacted we can exchange the incorrect merchandise to the correct merchandise. If we have it in stock. If not we can exchange for another item. If you decide to remove merchandise entirely before package is shipped a 20% restocking fee will apply.

Can I cancel my order once placed?
Once an order is placed if you decide to cancel it there will be a 20% restocking fee. If an incorrect address is entered and the package is undeliverable the customer will be responsible for all shipping fees. If the package is shipped back to us and the customer does not want to pay additional shipping fees to have the package sent back out, a 20% restocking fee will apply before a refund is issued. We DO NOT change anything with your shipping address. Once the order is submitted a label is automatically generated. Please DOUBLE and TRIPLE check your shipping address to prevent your package from being "undeliverable". If your package is undeliverable we are not responsible for lost or stolen packages. Once the undeliverable package is received on our end (if received) you will be notified and asked for the correct address. At this time postage will be due to reship. If we do not receive your package do to a "reroute" from the postal service we are not responsible for the lost or stolen items.
If you ordered the wrong merchandise and realized it after checkout contact us immediately. Our shipping hours are not the same as our customer service hours so there is a good possibility it could ship before the correction is made. We are not responsible for incorrect orders/addresses. If we do still have your order when contacted we can exchange the incorrect merchandise to the correct merchandise. If we have it in stock. If not we can exchange for another item. If you decide to remove merchandise entirely before package is shipped a 20% restocking fee will apply.

My coupon code I am trying to use isn't working, why?
Most of our promotions are non stackable, meaning you can only use one promotion at a time. If you have a store credit issued with us you will be able to use two coupons at once. Your credit as well as the current discount we are offering. If you are using a current promotion and only one and it's not working please refresh and/or switch your browser. Promotions do not apply to already discounted items. If that still doesn't work please call or email for further assistance.

How do I know if my order has shipped?
Once your order has shipped you will receive an email form us stating it has shipped along with a tracking number.